9/16/2023 0 Comments Apple manhasset classesStrives to meet all assigned sales goals by following the Bank’s business development model and utilizing the resources provided.Demonstrates comprehensive knowledge of all Bank products, services, procedures, policies and appropriate regulatory issues related to daily job functions including: Bank Secrecy Act Privacy Fair Lending Regulation E deposit transactions, personal loan accounts, mortgage and equity loan originations, cash management, and electronic services.Enhances customer satisfaction by consistently engaging and connecting with customers to exceed service expectations in a timely manner.Serves as the liaison between the branch and various departments to ensure that full transparency exists regarding Bank policies and procedures.Serves as a primary troubleshooter for problems and complex client service needs incurred at teller line monitors quality and efficiency of customer service delivery at branch.Ensures the branch receives an audit grade of “Satisfactory” or better.Cross-train on all branch positions in order to perform all operational duties as needed, during peak periods or to maintain teller function coverage. Oversees compliance functions including reconcilements, audits, reporting, controls, records management, approvals and opening/closing procedures, ensuring all security procedures are strictly followed.Identifies and mitigates operational risk to ensure ongoing adherence with compliance procedures implements action plans to improve operational controls and mitigates controllable losses while optimizing the customer experience.Supervises the day to day operational functions of the teller unit and platform areas of the banking floor.Provides supervision, coaching, and mentoring to teller and platform staff, in order to reinforce positive behaviors assist with the development of staff in sales, service and operational functions.Handles all operational issues and branch-related matters in effective manner, making sound business decisions.Ensures all documenation is consistent with the Ba nk's procedures.Assists with the review of client onboarding documentation for new and existing Business/consumer accounts.Supports the Branch Manager by overseeing the efficient operation of the branch, ensuring operational functions are being properly performed by staff in accordance with established policies, procedures and controls of Bank.The Assistant Manager must also have the ability to adapt accordingly to meet challenges in a dynamic industry. In the absence of the Branch Manager, the Assistant Branch Manager is expected to be fully capable of managing the branch, including the teller unit, platform and other ancillary operations. The Assistant Branch Manager supports sales initiatives aimed at leveraging products/services in an effort to increase deposits, accounts, and customers of the branch. The incumbent in this position ensures that business development goals are being met, and that the Bank’s policies, procedures, and controls have been implemented to protect the Bank against monetary loss. The Assistant Branch Manager provides supportive leadership to the Branch Manager by playing an integral role in the achievement of sales, service, and operational performance goals for the branch. Assistant Branch Manager, Assistant Treasurer
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